Terms of Service

Last updated: November 13, 2026

1. Acceptance

By using FluenzR you agree to these terms.

2. The service

FluenzR is an email and LinkedIn outreach tool, used with your own mailboxes and your own accounts.

3. Acceptable use

You use FluenzR in line with the law, including the rules on outreach and data protection, and the rules of your email providers and of LinkedIn. You are responsible for the contacts you import and the messages you send.

4. One subscription, one named user

A subscription corresponds to one named user, the salesperson who uses it. Credentials are not shared between several people. For a team to use FluenzR, each salesperson has their own access, added from the Organization area. As an exception, an agency that prospects on behalf of its clients may open one seat per client and operate it itself: the seat is used by the agency alone, the end client has no access, and the agency remains responsible for the use of each seat. You are responsible for keeping your credentials confidential and for what is done with your access.

5. Price, trial and billing

There is a single plan, billed per salesperson: $29 a month for the first one, $24 a month from the second. A 14-day trial, with no card required for email, comes before the subscription. The API and the AI connector are included in the subscription, trial included. If you do not subscribe when the trial ends, the account is paused: nothing is sent, your data is kept.

6. Price increases

We notify you in writing at least 30 days before any increase in the price of your subscription takes effect. During that period you can cancel at no cost; otherwise the new price applies from the first renewal after the notice period ends.

7. Cancellation by you

You cancel at any time from the application (Settings, "Manage my subscription"). Cancellation takes effect at the end of the period already paid: you keep access until then and nothing further is charged. The current period is not refunded, subject to article 8.

8. First month refunded

On a simple written request to contact@fluenzr.co within 30 days of your first payment, we refund that first payment, up to $29 per customer. No reason is required. This guarantee applies once per customer.

8a. Switching offer

If you are leaving another outreach tool, FluenzR is free until the end of the period you have already paid for with that tool, up to 60 days, on presentation of your current invoice to contact@fluenzr.co. The offer applies once per customer, for one seat, and cannot be combined with another discount. At the end of that period, you choose whether to subscribe: nothing is charged without your agreement.

9. Your data and export

Your contacts belong to you. You can export them at any time as a CSV file from the Contacts page, including while your account is paused.

10. Termination or suspension by FluenzR

We may terminate your subscription with 30 days' notice, with a pro rata refund of the time paid and not used. We may suspend or terminate your access without notice in case of serious breach or abuse: unlawful or mass unsolicited sending, impersonation, a threat to the security of the service, repeated recipient complaints, non-payment after a reminder. We tell you the reason, and you can export your contacts where the security of the service allows it.

11. Liability

FluenzR is provided within what your email providers and LinkedIn allow, whose rules we do not control.

12. Changes to the terms

We may change these terms. A change that is unfavourable to you is notified at least 30 days before it takes effect, by account email or in the application.

13. Governing law and contact

French law. Contact: contact@fluenzr.co.