Privacy Policy

Last updated: November 7, 2026

Website Publisher

The fluenzr.co website is published by Le Meon, SIREN 952 263 093, a company registered in France.

Contact email: contact@fluenzr.co

Information We Collect

We collect information you provide directly to us, including:

  • Account information: name, email address, password when you sign up
  • Profile data: information you add to your user profile
  • Content: emails, contacts, and data you import or create in our service
  • Communications: messages you send us for support
  • Usage data: information about how you use the service (pages visited, features used)

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your transactions and send related notifications
  • Respond to your comments, questions, and support requests
  • Send technical communications, updates, and security alerts
  • Detect and prevent fraud and abuse

Data Sharing

We do not sell your personal data. We may share your information only in the following cases:

  • With your explicit consent
  • With service providers who help us operate our platform
  • To comply with legal obligations
  • To protect our rights, your safety, or the safety of others

Google Data Access (Gmail)

FluenzR uses Google APIs to allow you to send emails from your Gmail account. Here's what you need to know:

Data We Access

  • gmail.send: We use this permission to send emails on your behalf via your connected Gmail account
  • gmail.readonly: We use this permission only to verify email delivery status and detect replies from your contacts
  • Profile information: Name and email address to identify your account

How We Use This Data

  • Send your email campaigns via your Gmail account
  • Verify that emails were successfully sent
  • Detect replies to update your contact statuses
  • Display statistics about your campaigns

What We Do NOT Do

  • We do not read the content of your personal emails
  • We do not store email content
  • We do not share your Gmail data with third parties
  • We do not use your Gmail data for advertising purposes

Sent Email Compliance

All emails sent via FluenzR comply with Google's bulk sender requirements:

  • List-Unsubscribe and List-Unsubscribe-Post headers (RFC 8058) for 1-click unsubscribe
  • Visible unsubscribe link in every email
  • Recipients must have consented to receive commercial emails
  • Sender's physical address included (CAN-SPAM compliance)

Access Token Storage

Your Google access tokens are encrypted using the AES-256-GCM algorithm before being stored in our database. You can revoke access at any time by disconnecting your email account in FluenzR settings or directly from your Google account.

Microsoft Data Access (Outlook)

If you connect a Microsoft/Outlook account, we apply the same protection principles:

  • Limited access to sending emails and checking status
  • Tokens encrypted with AES-256-GCM
  • No access to your personal emails
  • Revocation possible at any time

Chrome extension "FluenzR for LinkedIn"

The optional Chrome extension "FluenzR for LinkedIn" is used with your FluenzR account. It only acts on LinkedIn profile, feed and post pages, and on app.fluenzr.co.

  • What it reads, and when: on a LinkedIn profile, the information LinkedIn shows you (name, job title, company, location, "About" text, photo, profile link), only when you click the import button. On a post or profile, it also checks whether FluenzR has a comment to suggest to you (the address of the page you are viewing is then sent to FluenzR), then detects that you published it to mark the task as done. It does not read your private LinkedIn messages.
  • What it sends, and where: this information is sent to the FluenzR API (app.fluenzr.co), into your own account, and nowhere else. The extension contacts no other server.
  • What it never does: it never publishes anything for you. It pre-fills the comment box, you read it and publish it yourself; it never clicks "Post" and sends no message or invitation, and does not like or follow anything.
  • Third parties: we do not sell or transfer this data to third parties, and do not use it for any purpose other than these features.
  • Local storage: the extension keeps in your browser a FluenzR sign-in flag, the target list chosen for imports, the contacts waiting to be imported and the comments waiting to be pre-filled (deleted after one hour).
  • Uninstalling: uninstalling it from Chrome removes this local data. Contacts already imported stay in your FluenzR account, which you can delete as described below.

Third-Party Integrations

FluenzR uses the following third-party services:

  • Google OAuth: For connecting Gmail accounts (see dedicated section)
  • Microsoft OAuth: For connecting Outlook accounts
  • Stripe: For secure payment processing. Your credit card information is never stored on our servers.
  • A technical LinkedIn connection provider, acting as a processor under the GDPR and hosted in the EU: For the optional connection of a LinkedIn account and the LinkedIn actions you schedule. Your LinkedIn credentials are passed to it when you connect and are not stored by FluenzR.
  • Anthropic, PBC (United States): provider of the artificial intelligence (Claude models) FluenzR uses to write the icebreakers (including from your prospects' latest public LinkedIn post), the suggested LinkedIn comments, the reply drafts to prospects and the email sequences you request, answer in the Léna assistant, and classify the replies received (interested, refusal, out of office, etc.) as well as the call notes you enter. Data sent: the information needed for the request, i.e. data about your prospects (name, job title, company, public professional information, text of their recent public LinkedIn posts), the text of replies received and of ongoing conversations, your brand profile and your messages to the assistant. Anthropic processes this data on our behalf under its commercial terms and its data processing addendum (DPA). It is transferred to the United States, outside the European Union: this transfer is covered by the European Commission's Standard Contractual Clauses included in that DPA. Under Anthropic's commercial terms (version of June 17, 2025), Anthropic may not train its models on data sent through the API.
  • Mistral AI (France): transcription into text of the voice note a sales rep dictates after a prospecting call (never the call itself). Only the recording of that note is sent to it. By default, Mistral AI hosts this data in the European Union. Under its commercial terms (version of September 25, 2026), Mistral AI does not use customer data or generated outputs to train its models, except where the customer opts in, feedback is voluntarily provided, or preview models are used.

LinkedIn replies in the Inbox: FluenzR keeps the text of the LinkedIn replies received from prospects enrolled in your campaigns, in order to display them in the Inbox, and does not read or keep your other LinkedIn conversations. These replies, and the ones you send from the Inbox, are deleted along with the contact, the connected LinkedIn account or your FluenzR account.

AI Connector (MCP)

FluenzR offers a connector (MCP protocol, address https://app.fluenzr.co/api/mcp) that lets the AI assistant of your choice, for example Claude or ChatGPT, act on your FluenzR account. It is included in the subscription, 14-day trial included. It is optional: unless you connect it yourself, no assistant has access to your account.

  • Data made available to the assistant: only what the permissions you grant at connection time allow. "Read": your contacts, groups, campaigns, sending mailboxes, statistics and received replies. "Contacts": create and edit contacts and groups, unsubscribe a contact, write and send replies to your prospects. "Campaigns": create, start and pause email campaigns, send a test email to yourself (each launch can wait for your approval in FluenzR if you have turned on that option). The assistant calls these functions only when you use it; FluenzR sends it nothing on its own initiative.
  • Authentication: OAuth 2.0 with PKCE. You sign in on a FluenzR page (email and password, or Google) and then see and choose the permissions granted. The assistant never receives your password. Assistants register with FluenzR as public clients, with no shared secret.
  • Tokens and lifetime: the access token is valid for 1 hour; the refresh token is valid for 30 days and is replaced each time it is used. After that period without activity, you have to connect again.
  • Revocation: you can disconnect the connector at any time from your assistant's settings (Claude, ChatGPT). To have all of an assistant's access to your account cut, write to contact@fluenzr.co. When the trial ends without a subscription, the account is paused and the assistant can no longer act on it; your data is kept.
  • Traceability: every write action made by the assistant is recorded (tool used, a bounded summary of the parameters without email bodies or values that look like a secret, outcome) and shown on the "Activity" page of the app, which displays the last 7 days.
  • What FluenzR does not do: FluenzR does not use the data exchanged through the connector to train AI models, does not sell it and does not pass it to any third party in this context. FluenzR does not choose your assistant and does not control how it works: you choose it and you operate it. The data the assistant reads from FluenzR is then processed by its provider (Anthropic for Claude, OpenAI for ChatGPT) under its own terms and privacy policy, which we invite you to read.
  • Retention: the account data viewed or changed by the assistant follows the retention described below ("Data Retention" and "Account Deletion" sections). The connector does not create a copy of your data at FluenzR beyond the activity log described above.
  • Contact: contact@fluenzr.co.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data from loss, theft, misuse, and unauthorized access, including:

  • Encryption of data in transit (HTTPS/TLS 1.3)
  • Encryption of sensitive data at rest (AES-256-GCM)
  • Individually encrypted OAuth tokens
  • Strict role-based access controls
  • Continuous monitoring of our systems
  • HTTP security headers (HSTS, CSP, X-Frame-Options)

Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access: obtain a copy of your personal data
  • Right to rectification: correct inaccurate data
  • Right to erasure: request deletion of your data
  • Right to portability: receive your data in a structured format
  • Right to object: object to the processing of your data

To exercise these rights, contact us at contact@fluenzr.co.

Cookies

The fluenzr.co website does not set any audience-measurement or advertising cookie. Traffic is measured with Plausible, a cookie-free tool that keeps no visitor identifier, so no consent is required. Only strictly necessary cookies (signing in to your account) are used on app.fluenzr.co. If you arrive on fluenzr.co with campaign or referral parameters (utm_source, utm_medium, utm_campaign, utm_content, utm_term, ref, via), they are kept for the duration of your visit in your browser's session storage (no cookie, no third party) so they can be passed to app.fluenzr.co if you create an account; they disappear when you close the tab.

Email Tracking Pixels

FluenzR lets its users insert a tracking pixel into their emails: an invisible image which, once loaded by the recipient's mail client, signals that the message was opened. The CNIL, the French data protection authority, treats this pixel as a tracker falling under article 82 of the French Data Protection Act (deliberation no. 2026-042 of 12 March 2026).

What this pixel records, and nothing else:

  • The date of the first open of the email

Through this pixel we collect no IP address, no device or browser identifier, no geolocation, and we do not count subsequent opens.

Respective roles: the FluenzR user sending the email is the data controller, determines the purpose of the tracking and obtains recipient consent where required. FluenzR acts as a processor and provides the means to comply:

  • a setting to disable the pixel across the whole account
  • an automatic notice in the footer of every tracked email, stating that the pixel is present, what it is for, and how to object to it
  • a page letting each recipient object to the tracking while still receiving the emails, separately from unsubscribing

If you received an email sent through FluenzR, the link in its footer lets you exercise this right to object at any time, without having to unsubscribe.

Domain diagnostic and email alert

The free diagnostic tool works without an account. If you enter your email address, we send you the full report. If you tick the alert box, the alert only starts once you click a confirmation link included in the report (no click within 7 days and the request is deleted); we then keep your address and the analysed domain for the sole purpose of rechecking that domain every week and emailing you only if its protection gets worse (legal basis: your consent). Without that box, the address is only used to send the report once and is not kept. Retention: 12 months at most, then automatic deletion; immediate deletion through the unsubscribe link in every email.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services.

Account Deletion

You can request deletion of your account at any time from your account settings or by contacting us. Upon deletion:

  • Your personal data will be deleted within 30 days
  • Your OAuth tokens (Google, Microsoft) are automatically revoked
  • Your contacts and campaigns are permanently erased
  • Billing data is retained according to our legal obligations (10 years)

You can also revoke access to your email account at any time without deleting your FluenzR account.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through our service.

Contact Us

If you have any questions about this Privacy Policy, please contact us: