Privacy Policy

Last updated: 28 novembre 2025

Website Publisher

The fluenzr.co website is published by Le Meon, SIREN 952 263 093, a company registered in France.

Contact email: contact@fluenzr.co

Information We Collect

We collect information you provide directly to us, including:

  • Account information: name, email address, password when you sign up
  • Profile data: information you add to your user profile
  • Content: emails, contacts, and data you import or create in our service
  • Communications: messages you send us for support
  • Usage data: information about how you use the service (pages visited, features used)

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your transactions and send related notifications
  • Respond to your comments, questions, and support requests
  • Send technical communications, updates, and security alerts
  • Detect and prevent fraud and abuse

Data Sharing

We do not sell your personal data. We may share your information only in the following cases:

  • With your explicit consent
  • With service providers who help us operate our platform
  • To comply with legal obligations
  • To protect our rights, your safety, or the safety of others

Google Data Access (Gmail)

FluenzR uses Google APIs to allow you to send emails from your Gmail account. Here's what you need to know:

Data We Access

  • gmail.send: We use this permission to send emails on your behalf via your connected Gmail account
  • gmail.readonly: We use this permission only to verify email delivery status and detect replies from your contacts
  • Profile information: Name and email address to identify your account

How We Use This Data

  • Send your email campaigns via your Gmail account
  • Verify that emails were successfully sent
  • Detect replies to update your contact statuses
  • Display statistics about your campaigns

What We Do NOT Do

  • We do not read the content of your personal emails
  • We do not store email content
  • We do not share your Gmail data with third parties
  • We do not use your Gmail data for advertising purposes

Access Token Storage

Your Google access tokens are encrypted using the AES-256-GCM algorithm before being stored in our database. You can revoke access at any time by disconnecting your email account in FluenzR settings or directly from your Google account.

Microsoft Data Access (Outlook)

If you connect a Microsoft/Outlook account, we apply the same protection principles:

  • Limited access to sending emails and checking status
  • Tokens encrypted with AES-256-GCM
  • No access to your personal emails
  • Revocation possible at any time

Third-Party Integrations

FluenzR uses the following third-party services:

  • Google OAuth: For connecting Gmail accounts (see dedicated section)
  • Microsoft OAuth: For connecting Outlook accounts
  • Stripe: For secure payment processing. Your credit card information is never stored on our servers.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data from loss, theft, misuse, and unauthorized access, including:

  • Encryption of data in transit (HTTPS/TLS 1.3)
  • Encryption of sensitive data at rest (AES-256-GCM)
  • Individually encrypted OAuth tokens
  • Strict role-based access controls
  • Continuous monitoring of our systems
  • HTTP security headers (HSTS, CSP, X-Frame-Options)

Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access: obtain a copy of your personal data
  • Right to rectification: correct inaccurate data
  • Right to erasure: request deletion of your data
  • Right to portability: receive your data in a structured format
  • Right to object: object to the processing of your data

To exercise these rights, contact us at contact@fluenzr.co.

Cookies

We use essential cookies for the operation of the service and analytics cookies to understand how you use our site. You can configure your browser to refuse cookies.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services.

Account Deletion

You can request deletion of your account at any time from your account settings or by contacting us. Upon deletion:

  • Your personal data will be deleted within 30 days
  • Your OAuth tokens (Google, Microsoft) are automatically revoked
  • Your contacts and campaigns are permanently erased
  • Billing data is retained according to our legal obligations (10 years)

You can also revoke access to your email account at any time without deleting your FluenzR account.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through our service.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

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